Customer Success Manager offer letter template
Customer success compensation usually mixes a base with a variable tied to retention or expansion. Say which, and how it is measured. If the role carries a book of accounts from day one, say so.
- Sample pay
- $85,000 a year
- Type
- Full-time
- Work model
- Remote
- Design
- Standard Offer
What to include in a customer success manager offer letter
- Base and the variable target, and whether it is paid on net retention, gross retention or expansion.
- The book of business or segment they will own.
- Remote terms and any travel to customer sites.
- Benefits and PTO.
- Start date and response deadline.
Questions
- Is the variable a bonus or commission?
- Treat it as a bonus if it is measured on retention targets and paid quarterly or annually; treat it as commission if paid per expansion deal. Name it correctly in the letter.
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